IMPORTANT PLEASE READ THIS NOTICE.
When attending a motorcycle/moped training course please remember the following:
- If you wear glasses, please remember to bring them. You must be able to read a car number plate at 20.5 metres.
- If you are using a motorcycle/mopedother than the one provided by “Arrow” please ensure that you have a current insurance certificate, a valid MoT certificate, full sized L plates front and rear, valid road fund licence (tax disc) and the vehicle is road legal and mechanically sound. If you are taking a motorcycle test then it must have a MPH speedo (no stickers or overlays), that it has a Restriction Certificatewhere applicable (Aprilla RS125 & Honda NSR125), and is suitable for the test you wish to take (A1, A2 etc). In short the responsibility for ensuring that your bike is suitable and eligible for test is yours.
- Please wear suitable clothing; gloves, long trousers, a strong jacket and boots. A limited supply of waterproofs and gloves are available to borrow.
- All balances are due on or before the first day of training.
- You must produce the following for all CBTcourses; a valid UK full or provisional licence with provisional motorcycle entitlement.. If the licence is a photo card licence you must also bring the paper part of the licence. If you do not bring both parts of your licence you will be turned away and will lose all your training fees - there are no exceptions.
- For all post CBTcourses and the Theory Testand Motorcycle test you must bring your licence, CBTcertificate (DL196), Theory test pass certificate, and photographic ID (which must be a passport or can be the photo part of a driving licence). The Driving Standards Agency (DSA) will not accept anything other than an original, complete and legible UK licence - again there are no exceptions to this.
- If under eighteen years of age please bring your terms and condition acceptance and parental consent form. If over eighteen the form can be signed before training starts. Full terms and conditions are available on request.
- For all courses (except CBT) we must have details of your Driver number at least one week before the start of the course. We cannot organize your Motorcycle/Theory Testwithout it and you will be liable for the test fee if we are late notifying the DSA with your details.
- Please arrive in plenty of time to allow the course to start at the correct time. If you are later than 09.00 am the course will start without you, and in the case of the CBTyou will have lost you course fees.
- If you are taking a practical test please ensure that your Driving Licence has your current address. If you have recently moved address please write your new address details onto the licence. This is because your licence will be retained by the DSA when you have passed your test.
“Arrow” will endeavor to make your training as safe and enjoyable as possible. However, there is always a small element of risk in connection with the use of any motor vehicle, which cannot be totally eliminated. Unlike a car, your instructor can have no direct control over your vehicle and ultimately it is your responsibility to ride safely. With this in mind you must comply with the following:
- Ensure that you are, and remain, fit to train. Only you know your physical and mental condition.
- You must not be over tired, injured, or suffering from any ailment, which could affect your riding.
- You must not have taken any drugs, which may affect your ability to ride.
- You must inform your instructor if there are any problems in this respect or if any occur during the day.
- You must ensure that you have adequate breaks, drinks and food and that you are properly clothed.
- Only you will know if you are fit to continue.
Do not feel pressured into anything if you are not confident. If any problems occur whilst on the road, pull over in a safe place as soon as possible. If you have any problems or concerns of any kind during training you must bring them to the attention of your instructor. All lessons are undertaken at the trainees own risk.
Should you require any further advice or help please do not hesitate to give us a call. All courses are booked on the basis of the information that you have given us; responsibility for ensuring that these details (including your licence entitlements) are correct are yours - this includes how much previous riding experience you claim to have. Full terms and conditions are available upon request.
Terms and Conditions
These terms should be read and construed as forming an agreement between “Arrow Roadcraft” (the trading name for Arrow Motorcycle Training), here after referred to as “Arrow”, and the student or customer here after referred to as “the student”.
1. All the student’s fees shall be paid in advance of each course or lesson. No cheques are accepted on the first day of training.
2. All courses have been booked on the basis of the information supplied by the student to Arrow. The responsibility for ensuring that these details are correct (including licence entitlements) belongs to the student.
3. In the event of a mechanical breakdown or any other cause beyond the control of Arrow, Arrow reserves the right to re-arrange or rebook any course at the earliest convenient time to the student and to Arrow.
4. The Student/Instructor ratio for each course will be at the discretion of Arrow, and Arrow will determine the aptitude of the student for each course.
5. All payments must be made to “Arrow”.
6. It is a condition of participating in any course that the student:
(a) Is duly licensed to ride a motorcycle/moped on the public highway in the United Kingdom; *** The student must have both parts of the student’s Full or Provisional (UK) Driving Licence when the student attends a course*** No licence means the student can not attend the course, which is a Driving Standards Agency regulation, and the course fees will be forfeit. There are no exceptions.
(b) Uses a moped/motorcycle, which, if not provided by Arrow, is in good and sound mechanical order, has valid insurance cover; and wears suitable, protective clothing, including, in particular, a safety helmetthat complies with UK legal requirements.
(c) Be able to read a car number plate over a distance of 20.5 metres.
(d) Wear suitable clothing for the weather conditions and glasses/contact lens to comply with 6(c).
(e) Be in a fit condition to train.
7. The student must, before commencing the course, make available for inspection by Arrow, the student’s complete current ( UK) Provisional/Full Driving Licence. If using the student’s own moped/motorcycle this must be available for inspection along with the student’s moped/motorcycle insurance policy, MOT test certificate (if required), road fund licence (tax disk) and safety helmet.
8. All mopeds/motorcycles are hired to the student by Arrow and must be used as directed by our instructors. The course can be terminated if the student acts irresponsibly or against the instructions of “Arrow” employees. In this case there will be no refund.
9. If the student cancels the course that the student is booked on, then:
(a) If the student has given written notice of cancellation to Arrow not less than 5 clear working days prior to the date the course is due to start the student will be entitled to a full refund of fees paid.
(b) If the student has not given 5 clear working days written notice of cancellation (from the first day or part of the course), then no refund will be due and all fees will be forfeit.
(c) Any courses booked within 5 days of the course date will not be eligible for a refund.
(d) If the student enters into an agreement for a full licence course (by booking such a course) and has started training (i.e. CBT or theory test) no refund will be given should the student wish to cancel the remainder of the course.
(e) Any refunds will be subject to a £50.00 Administration charge in addition to any other cancellation fees.
10. The student must arrive in plenty of time to allow for the course to start on time. Lateness could result in loss of training fees, and will result in loss of fee for CBT courses. Failure to attend will result in loss of fees.
11. Arrow accepts no liability for any claim, loss, damage, or expense arising out of the acts or omissions of Arrow, its employees, or agents, unless those acts or omissions are caused by the negligence or willful default of Arrow, its employees, or agents.
12. The Student will be liable to reimburse Arrow against any claim, loss, damage or expense incurred by Arrow as a result of a breach of any of these terms and conditions by the student (for example, in failing to maintain valid insurance cover), to the extent which such claim, loss, damage or expense results from such breach.
13. These terms and conditions must be signed by the student before a course can start. Where the student is under 18 years of age the terms and conditions must be signed by a parent or guardian of the student.
Privacy
“Arrow” will not divulge any personal information provided by you to any third party without your express permission.
Customers will receive information from “Arrow” on courses and related products when you have requested these to be sent to you. These will include details of courses, special offers, club runs and customer benefits and promotions.
“Arrow” will not pass on your email address or details to any other person - we operate a strict "No junk mail" policy. If you do not wish to receive any further information from us please send us an email stating so and we will delete all records of you from our system or note you do not wish email or post communication.
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